"It’s never been about the technology. It’s about where your customers are. If you design for your customer relationship, then the rest falls into place. If your customers are moving from web to smartphone, you’ll just move with them. If your customers are moving from smartphone to tablet, head there. (Though, as we’re seeing, it’s less about moving from one to another than it is about customers using a variety of devices throughout a day.) USAA was the first to offer mobile check deposit not because they’d embraced a “mobile first” mindset, but because they have a remarkably attuned sense of customer care and service, and realized they could address a real need, one that happened to use that platform in the solution."
The New Groupthink has overtaken our workplaces, our schools and our religious institutions. Anyone who has ever needed noise-canceling headphones in her own office or marked an online calendar with a fake meeting in order to escape yet another real one knows what I’m talking about. Virtually all American workers now spend time on teams and some 70 percent inhabit open-plan offices, in which no one has “a room of one’s own.” During the last decades, the average amount of space allotted to each employee shrank 300 square feet, from 500 square feet in the 1970s to 200 square feet in 2010…
SOME teamwork is fine and offers a fun, stimulating, useful way to exchange ideas, manage information and build trust.
But it’s one thing to associate with a group in which each member works autonomously on his piece of the puzzle; it’s another to be corralled into endless meetings or conference calls conducted in offices that afford no respite from the noise and gaze of co-workers. Studies show that open-plan offices make workers hostile, insecure and distracted. They’re also more likely to suffer from high blood pressure, stress, the flu and exhaustion. And people whose work is interrupted make 50 percent more mistakes and take twice as long to finish it.
"Often, taxonomy and nomenclature is given a back seat to visual design. Although visual design is very important, it’s not as important as creating the proper taxonomy and nomenclature."
"When an application improves upon a person’s efforts, it makes them feel positive emotions. This results in a person wanting to continue to use an application, share it with friends, and buy into its brand. On the flipside, when an application gives a person a disappointing experience, well we all know how bad relationships end."
Users tell us that they want more from their apps — one or two features doesn’t satisfy their needs. They also tell us that they want “simple” apps. Keep in mind that “simple” should not be confused with “simplistic.” Simplicity should not be accomplished by sacrificing power. Simplicity is the user experience. With a clutter of apps on their device that just do one or two things, users constantly switch between them — which is counter-productive. In fact, users tell us that they can’t even remember what information is in which app. The users are demanding more simplicity and completeness in their apps, and these two concepts should not negate one another. In addition, due to the nature of simplistic apps, they don’t have stickiness with users and are constantly replaced.
(via Why Most To-do List Apps Are Doomed to Fail | LightArrow Inc)