Process is being created not as means of control; it’s being built as documentation of culture and values…Imagine all process as a means of capturing and documenting culture and values. Unfortunately, in a larger company, it doesn’t work that way. Even if qualified cultural bellwethers took the time to document their pain and to write a process, these folks eventually leave. When they leave so does their cultural context, and the root pain that defined the process leaves with them. The company forgets the stories of how we ended up with all these bulleted lists, and when someone asks why, no one knows the story.