"the best emails had some element of editorial (there’s a reason Groupon employs hundreds of writers). Adding editorial means that each time a user opens an email, they get a human voice talking to them. That is powerful.
Editorial is easy to overlook for a technology company because it isn’t particularly scalable. But that doesn’t mean it isn’t important."
‘Editorial is easy to overlook for a technology company because it isn’t particularly scalable…but it’s important’